A wallboard is a web monitoring interface that displays vital data about the progress of the contact center activity. Similar to a dashboard at a sporting event, the Wallboards are large, very visible and easy to understand.
Mediatel Data provides customers with two types of surveys: Via IVR or via email. Both can be defined as static or dynamics from step to step. Reports can be also generated for this kind of quality investigation.
The Supervisor application has reporting functions for both incoming and outgoing calls, with over 147 predefined reports and two reports generating customized reports.
The Mediatel Call Center system is amazing, offering us all the features that we are looking for. No matter what new requests we come up with, Mediatel specialists are ready to customize and develop for us new functionalities.Robert Soszka, Delta Contact
We are looking for an advanced predictive dialer. The completeness and user-friendly interface of the Mediatel Call Center system made it a perfect choice for us. With all-in-one functionalities, Mediatel has certainly exceeded my expectations.David Wu, UAT
We are working with Mediatel for more than 9 years now and we are grateful that we managed together to develop this longstanding partnership. We thank Mediatel for all their support!Cosmin Raducu Efrim, Global Remote Services
Implementation of Mediatel Data Call Center was made with high quality and within a short time – just over 3 months. As a result, Platinum Bank got reliable and scalable system integrated with existing banking systems.Thomasz Borowski, Platinum Bank
Mediatel's highly dedicated team is always responsive to our fluctuating needs and demands. They have helped us scale quickly with minimal expansion to our infrastructure and staff. I highly recommend Mediatel products and services.Sebastian Cmak, EOS