Inbound Solutions

Our solutions enables you to handle any type of inbound call instantaneously, integrating all scripting features with inbound calling.

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Outbound Solutions

Our application allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.

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Welcome

With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long-term business-to-business relationship.

Our modular, component-building applications based on the state-of-theart infrastructure, supporting all industry leading standards, represents a significant advancement in contact center services.

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Top News

  • Mediatel Data won a 2016 Tech Culture Award from TMCnet

    2016

    Mediatel Data won a 2016 Tech Culture Award from TMCnet : "Our judges were very impressed with your application and questionnaire responses. It's clear that you are committed to providing the most progressive, positive work environment possible for your team. We are happy to reward you for that."

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  • Mediatel Data, double awarded in the 8th edition of Romanian Contact Center Awards

    18 March 2016 Bucharest/ROMANIA

    On the 8th edition of the Romanian Contact Center Awards, Mediatel Data was named "Best Technology Solution Provider" in the field of telephony, computer and also won the trophy "Best Partnership" together with partner Orange Romania.

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  • Customer Care Conference & Expo 2016

    17-18 March 2016 Bucharest/ROMANIA

    Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights.It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.

    Mediatel Data is the Official Sponsor of this event since the first edition, in 2006! A special booth where any participants could hands on the Mediatel Call/Contact Center system,and a dedicated speech with the latest technology implementations where key factors of the event.

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  • Mediatel Data SRL participated at the CCW Berlin 2016 in Germany

    23-25 February 2016, Estrel Congress & Messe Center Berlin

    MEDIATEL DATA presented the latest features and functionalities of the international award winning system MediaCallCenter (MCC) and the technnology in the Call & Contact Center at the International Plaza Stand in the Hall 2, booth A13/B15.

    Mr Dan Mazilu, General Manager of MEDIATEL DATA held a presentation on February 24th with the main features of the MediaCallCenter (MCC).

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  • MEDIATEL DATA SRL attended ITEXPO FLORIDA 2016

    25-28 January 2016, Fort Lauderdale FL - ITEXPO FLORIDA

    The event is very representative of modern day technology and the new state of the art. It's the people introducing the new things.

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  • MEDIATEL DATA SRL speaking at Customer Care Conference

    12 November 2015 Cluj - Customer Care Conference

    Customer Care organized the first conference in the heart of Transylvania.

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  • MEDIATEL DATA SRL Receives 2015 Communications Solutions Product of the Year Award

    19 August 2015 Norwalk, CT - TMC Announces Recipients of the 2015 Communications Solutions Product of the Year Award

    "It gives me great pleasure to honor the recipients of the 2015 Communications Solutions Product of the Year Award" said Rich Tehrani , CEO, TMC. "True leaders within their industries, these honorees represent the best-of-the-best products and solutions available on the market today."

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  • MEDIATEL DATA SRL sponsoring the 2015 Contact Center Award for the Big Call Center company

    2015, JW Marriott Bucharest Grand Hotel

    Mediatel Data SRL sponsoring the 2015 Contact Center Award for the Big Call Center company WNS Global Services Romania

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  • MEDIATEL DATA SRL Receives 2014 CUSTOMER Contact Center Technology Award

    30 October 2014 Norwalk, CT — MediaCallCenter honored for improving customer service technology

    Mediatel Data SRL announced today that TMC, a global, integrated media company, has named MediaCallCenter as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine.

    “We were very delighted to receive this award. It’s so exciting — especially for our team which worked so hard this year. It is a huge encouragement for us to continue surpassing our expectations and our clients’ requests” says Dan Mazilu, General Manager of Mediatel Data SRL Company

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Solutions

Intelligent Automated Call Distribution

By assigning incoming calls to the right agent at the right time, thus minimizing customer waiting time, increasing customer experience and optimizing resources.

Audio & Video Recordings

Conversations can be recorded for later retrieval, for agents training or legal purposes.

Dynamic IVR

Delivering dynamic custom IVR's that can be deployed easily and quickly.

Preview Mode

In Preview Mode, the agent will view the customer information and manually initiate the outbound call.

Progressive Mode

In progressive mode the server will automatically dial customer phone numbers from the list provided by the supervisor.

Predictive Mode

Outbound communication using a predictive dialler is vital to companies that must optimize the use of their contact center resources.

CRM&Third party CRM Integration

Besides the possibilities to integrate with third party CRM like Oracle, SalesForce, Siebel, etc, there is a build in CRM module.

Workforce Management

Forecasting of workload and required staff, integration of employees into the scheduling process, management of working times and accounts, analysis and monitoring of the entire process.

Reports & Statistics

Detailed reports and statistics useful for monitoring activity to improve efficiency of organization and employees capabilities.

Real Time Monitoring

Custom alarms and real time parameters display allows supervisors to act proficiently.

TTS & Voice Recognition

Easily converting text into speech and translation of spoken words into text.

Our Awards