From personal on boarding through the entire customer relationship recycle, Mediatel specialists tailors solutions that meet the unique needs of your business and make every customer connection count.

Media Call
Contact Center
Media Call Center employs state of art technology with the use of all industry leading standards and represents a significant advancement in contact center services
Show More
Workforce
Management
Workforce management is an institutional process through which Human Resources planning is integrated with an organization’s strategic plan
Show More
Ticketing – Email &
Social Media
This platform helps to unify and distribute emails/ messages, collaborate and respond professionally to customers, managing and involving the entire team
Show More

Media Call Contact Center

With its state-of-the-art features and the use of a wide range of industry leading standards, media call center represents a comprehensive integration of phone, email and web interactions to differentiate your business from the competition.

Workforce Management

Our Workforce Management module is a key part of the media call center application suite and automates the manual work of contact centers' operations and planning teams.

Ticketing Automation

The ticketing system is a web-based platform which makes it easy to centralize and handle multi-channel inbound request in one ticketing system, converting emails, phone calls, chat and web requests into actionable tickets and keeping them organized.

Supporting the customers before, along and after the sale, Mediatel Data focuses on your assisting with and array of technical support, consulting and training services. This continuous and extended assistance will allow you to rely on our strong expertise and experience in CTI technology aspects and to focus only our business needs.

Media Contact Interaction Center

You can change parts of how Mediatel Data applications are working, to match your need, using plugin functionality or modules. This small snippets of code can change the standard behaviour of our apps.

Wallboards

A wallboard is a web monitoring interface that displays vital data about the progress of the contact center activity. Similar to a dashboard at a sporting event, the Wallboards are large, very visible and easy to understand.

Survey

Mediatel Data provides customers with two types of surveys: Via IVR or via email. Both can be defined as static or dynamics from step to step. Reports can be also generated for this kind of quality investigation.

Reports & Monitoring

The Supervisor application has reporting functions for both incoming and outgoing calls, with over 147 predefined reports and two reports generating customized reports.

Mediatel Data has over 100 customers around the world using our contact center products, with more than 100000 agents in 30 countries handling more than 100 million interactions each day.