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Our solutions enables you to handle any type of inbound call instantaneously, integrating all scripting features with inbound calling.Read more
Our application allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.Read more
With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long-term business-to-business relationship.
Our modular, component-building applications based on the state-of-theart infrastructure, supporting all industry leading standards, represents a significant advancement in contact center services.Read more
Mediatel Data SRL announced today that TMC, a global, integrated media company, has named MediaCallCenter as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine.
“We were very delighted to receive this award. It’s so exciting — especially for our team which worked so hard this year. It is a huge encouragement for us to continue surpassing our expectations and our clients’ requests” says Dan Mazilu, General Manager of Mediatel Data SRL Company
Dan Mazilu, Managing Partner, MEDIATEL DATA, also event's main sponsor, held a speech at Customer Care Conference which took place at JW Marriott Grand Hotel , Bucharest, ROMANIA.
Dan Mazilu, Managing Partner, MEDIATEL DATA held a speech at Partenering CE Expo which took place at Material Event Center, Budapest, HUNGARY.
"MEDIATEL DATA was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Media Call Center has demonstrated excellence as well as provided ROI for the companies that use it", said Rich Tehrani, CEO, TMC.
By assigning incoming calls to the right agent at the right time, thus minimizing customer waiting time, increasing customer experience and optimizing resources.
Conversations can be recorded for later retrieval, for agents training or legal purposes.
Delivering dynamic custom IVR's that can be deployed easily and quickly.
In Preview Mode, the agent will view the customer information and manually initiate the outbound call.
In progressive mode the server will automatically dial customer phone numbers from the list provided by the supervisor.
Outbound communication using a predictive dialler is vital to companies that must optimize the use of their contact center resources.
Besides the possibilities to integrate with third party CRM like Oracle, SalesForce, Siebel, etc, there is a build in CRM module.
Forecasting of workload and required staff, integration of employees into the scheduling process, management of working times and accounts, analysis and monitoring of the entire process.
Detailed reports and statistics useful for monitoring activity to improve efficiency of organization and employees capabilities.
Custom alarms and real time parameters display allows supervisors to act proficiently.
Easily converting text into speech and translation of spoken words into text.