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Our solutions enables you to handle any type of inbound call instantaneously, integrating all scripting features with inbound calling.Read more
Our application allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.Read more
With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long-term business-to-business relationship.
Our modular, component-building applications based on the state-of-theart infrastructure, supporting all industry leading standards, represents a significant advancement in contact center services.Read more
On the 8th edition of the Romanian Contact Center Awards, Mediatel Data was named "Best Technology Solution Provider" in the field of telephony, computer and also won the trophy "Best Partnership" together with partner Orange Romania.
Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights.It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
Mediatel Data is the Official Sponsor of this event since the first edition, in 2006! A special booth where any participants could hands on the Mediatel Call/Contact Center system,and a dedicated speech with the latest technology implementations where key factors of the event.
MEDIATEL DATA presented the latest features and functionalities of the international award winning system MediaCallCenter (MCC) and the technnology in the Call & Contact Center at the International Plaza Stand in the Hall 2, booth A13/B15.
Mr Dan Mazilu, General Manager of MEDIATEL DATA held a presentation on February 24th with the main features of the MediaCallCenter (MCC).
The event is very representative of modern day technology and the new state of the art. It's the people introducing the new things.
Customer Care organized the first conference in the heart of Transylvania.
"It gives me great pleasure to honor the recipients of the 2015 Communications Solutions Product of the Year Award" said Rich Tehrani , CEO, TMC. "True leaders within their industries, these honorees represent the best-of-the-best products and solutions available on the market today."
Mediatel Data SRL sponsoring the 2015 Contact Center Award for the Big Call Center company WNS Global Services Romania
Mediatel Data SRL announced today that TMC, a global, integrated media company, has named MediaCallCenter as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine.
“We were very delighted to receive this award. It’s so exciting — especially for our team which worked so hard this year. It is a huge encouragement for us to continue surpassing our expectations and our clients’ requests” says Dan Mazilu, General Manager of Mediatel Data SRL Company
By assigning incoming calls to the right agent at the right time, thus minimizing customer waiting time, increasing customer experience and optimizing resources.
Conversations can be recorded for later retrieval, for agents training or legal purposes.
Delivering dynamic custom IVR's that can be deployed easily and quickly.
In Preview Mode, the agent will view the customer information and manually initiate the outbound call.
In progressive mode the server will automatically dial customer phone numbers from the list provided by the supervisor.
Outbound communication using a predictive dialler is vital to companies that must optimize the use of their contact center resources.
Besides the possibilities to integrate with third party CRM like Oracle, SalesForce, Siebel, etc, there is a build in CRM module.
Forecasting of workload and required staff, integration of employees into the scheduling process, management of working times and accounts, analysis and monitoring of the entire process.
Detailed reports and statistics useful for monitoring activity to improve efficiency of organization and employees capabilities.
Custom alarms and real time parameters display allows supervisors to act proficiently.
Easily converting text into speech and translation of spoken words into text.