email

OUR SOLUTIONS

Business Solutions

Telemarketing

As the telemarketing, industry expands, so does the need for quality call centers applications. For many business, choosing the best software can mean the difference between success and failure. The importance of an effective call center application is immeasurable. Media Call Center efficiently manages multiple agents and significantly improves your contact center productivity. It may not seem like it but if your telemarketers are fumbling through lists and manually dialing phone numbers, they are wasting over 70% of each hour just trying to reach someone to talk. With a Predictive Dialer, system take responsibility for your call processing work and you will immediately see a 100% - 400% jump in performance from each of your telemarketers. In this way unproductive time is virtually eliminated.

With Media Call Center you will:

  • Improve contact center productivity
  • Full queue management / call scheduling with automated dialing
  • Increase sales and profits
  • Increasing financial benefits by decreasing the telephony costs
  • Maintain real time performance oversight on your team

Collections

Success of your collections operation depends on your ability to react to change with speed and accuracy, in order to get the maximum impact out of every customer interaction.

With Media Call Center you will have:

  • Better collections performance
  • Lower cost customer acquisition
  • Enhanced customer experience
  • Improved data management
  • Increased efficiency
  • Streamlined business processes

 

Our state-of-the-art contact center technology solutions provide:

  • Predictive Dialing
  • ACD
  • IVR
  • Call Recording
  • Monitoring
  • Reporting
  • Software Integration Tools

Sales

Selling by telephone is a difficult job and most sales people run out of steam before they run out of leads. Media Call Center works for the outbound sales person because it follows a natural call flow and offers the best skills for every step of a sales call, whether peaking the caller's interest quickly, handling upfront, reflexive objections or closing for the sale confidently.

Media Call Center efficiently manages multiple agents and significantly improves your contact center productivity. It may not seem like it but if your telemarketers are fumbling through lists and manually dialing phone numbers, they are wasting over 70% of each hour just trying to reach someone to talk. With a Predictive Dialer, the system take responsibility for your call processing work and you will immediately see a 100% - 400% jump in performance from each of your telemarketers. In this way unproductive time is virtually eliminated.

With Media Call Center you will have:

  • Improve contact center productivity
  • Full queue management / call scheduling with automated dialing
  • Increase sales and profits
  • Increasing financial benefits by decreasing the telephony costs
  • Maintain real time performance oversight on your team