CT Connect


CT Connect, call processing server software provides connectivity between telephone systems (e.g., PBX/ACD's and desktop phone sets) and computer systems (e.g., desktop applications and customer databases), enabling applications to control telephone calls, receive call events, and track call activity.

This computer-telephone integration (CTI) functionality is the foundation of key customer care applications such as screen pop, preview dialling, intelligent call routing, workforce management and click-to-talk.

CT Connect Architecture

CT Connect features

  • Improves time to market
  • Reduces the time, cost, and complexity of adding 3rd party call control features to contact center solutions
  • Integrates to all common PBX/ACDs including emerging IP PBXs
  • Call recording and monitoring
  • Contact center workforce management applications
  • Contact center
  • Interactive Voice Response (IVR)