Call Center Outbound
Call Center
Call Center
 Call Centers
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Call Center Outbound

CT Connect


CT ConnectR, call processing server software provides connectivity between telephone systems (e.g., PBX/ACD's and desktop phone sets) and computer systems (e.g., desktop applications and customer databases), enabling applications to control telephone calls, receive call events, and track call activity.



This computer-telephone integration (CTI) functionality is the foundation of key customer care applications such as screen pop, preview dialing, intelligent call routing, workforce management and click-to-talk.

CT Connect Architecture



CT Connect features:
  • improves time to market
  • reduces the time, cost, and complexity of adding 3rd party call control features to contact center solutions
  • integrates to all common PBX/ACDs including emerging IP PBXs
  • call recording and monitoring
  • contact center workforce management applications
  • contact center
  • Interactive Voice Response (IVR)


Standard Intel NetMerge Call Processing Software Version

Switch/ACD* Interface/Protocol
Alcatel 4200 and 4400 CSTA
Avaya DEFINITY CallVisor ASAI G3 V4or higher
 Avaya INDeX (formerly SDX)  CT Integrator (CSTA)
 Bosch Telecom Integral 33x/33xe  CSTA
 Comdial DXP/DXP Plus  Enterprise for CT Connect
 Coral ISBX  CSTA
 CS Telecom Sigphone ACD.N  CSTA
 Datavoice DHARMA 1000  Dharmalink CSTA
 DELCO ACD  CSTA
 Deutsche Telecom Octopus E300/800  CSTA
 Ericsson ACP1000  CSTA
 Ericsson MD110, BC8, BC9 & BC10  Application Link
 ICR SCS-NORA  CSTA
 Inter - Tel Axxess  CSTA Translator
 Inter - Tel Eclipse  CSTA Translator
 MATRA MC 6500  CSTA
 Mitel SX-2000 Lite  Talk To CT Connect* (CSTA)
 NEC NEAX 2400 IMS Series  OAI Version JO, issue 04.87 or higher
 Nortel Meridian 1 (X11 release 19 to 25)  Meridian Link Rel 5
   Nortel Symposium Call Center Server R 3.0
   Nortel Meridian Link Services R4.0
 Philips SOPHO iS3000  CSTA
 Rockwell Spectrum R7.1 or higher  Rockwell CSTA gateway 1.2
 Rockwell Transcend  CSTA
 Siemens HICOM 300E (European)  CallBridge version 3.0 or later
 Siemens HICOM 300E (North America)  CallBridge for Workgroups V2.1
   CallBridge for Workgroups V3.0 and later
 Siemens HiPath 4000 Version 1.0  CAP (Common Application Platform/CSTA)
 Siemens HiPath 5000  CAP (Common Application Platform/CSTA)
 Siemens HICOM 150E  CSTA

Call Center Outbound



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