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Call Center Outbound

CallCard®


The CallCard® application is a switch application performing Least Costing Routing algorithm.

The CallCard® application has three components:

  • First is a CallCard Server, which controls the Dialogic boards, handles the incoming calls, gets the user information (if necessary), makes the outbound phone call on behalf of the user.

  • The second component is CallCard Manager which manages the outbound routes, performing the conversations billing.

  • The third component is CallCard ASP Report, used to retrieve any statistical and analytical data reports from the main SQL database.
    It can be used with any Internet browser, like Microsoft Internet Explorer.

    Click picture to enlarge
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    Call Center Outbound



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