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| • Title: |
Understanding and Configuring Predictive Parameters |
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| • Revision: |
Revision A |
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| • Language: |
English Version |
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| • File Type: |
 Microsoft Office Word Document(.doc) |
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| • Date: |
January 18, 2007 |
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| • Size: |
470 kb |
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| • Description: |
Predictive dialing is generally used for business-to-consumer calling, where the individual identity of the consumer is not completely relevant to the call. Using predictive dialing, the agent has no time to preview the call before the connection.
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