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The proper function of the professional Call Center and CTI services in today's business environment can mean the difference between just being in business and being successful in the business. The correct equipment, proper software, most efficient network or services and effectively trained staff will ensure that your business will be successful well into the future.
Providing the ultimate in Design & Implementation management, utilizing IVR, screen based scripts, database integration, and networking services optimally designed for customer solutions Mediatel Data professionals will provide you with that edge.
We focus on developing solutions which will optimize your Telecommunications Infrastructure and improve service levels by implementing strategic plans which improve effectiveness and efficiency of your communications services both within the company and with customers and vendors with whom you do business. Thereby providing improved customer service levels and enhancing employee and corporate productivity to ensure a substantial Return on Investment (ROI) for the company.
We are a hands-on firm who works side by side with your staff to develop solutions that provide significant improvement in your communications Infrastructure and ability to manage your services. We work closely with your IT team to measure your current technology effectiveness on your business drivers for future planning. Utilizing our experienced Telecommunications consultants and knowledge of the current marketplace, we analyse and recommend solutions that will best fit your requirements.
Today’s business leaders recognize that it is critical to partner with companies that provide integrity, reliable support organizations and experienced personnel to design and support their business plans. We provide you with telecommunications and technology consultants, project managers, and designers who can work with you from beginning to end. Together we can develop a technology master plan that will support your business goals for years to come, to design the most appropriate technologies to suit your needs, and to manage the testing and implementation of those technologies.
Whether you are looking for an end-to-end technology master plan, implementation management or an integrated engineering design and project plan, when you work with Mediatel Data, you will have access to a full range of consulting and engineering expertise.
Mediatel Data can provide their own experienced technical and management resources to help supplement your resource requirements within a communications environment.