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Inbound Solutions

Our solutions enables you to handle any type of inbound call instantaneously, integrating all scripting features with inbound calling.

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Outbound Solutions

Our application allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.

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Welcome

With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long-term business-to-business relationship.

Our modular, component-building applications based on the state-of-theart infrastructure, supporting all industry leading standards, represents a significant advancement in contact center services.

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Top News

  • Customer Care & Expo 2017

    5 April, JW Marriot Bucharest

    Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.

    Mediatel Data was the Silver Sponsor of this 2017 edition at JW Marriot. We also presented one of our success solutions, developed in-house, “Workforce Management Module, Call Center HR optimization”.

    We shared experiences and also learned from great people, about trends in Customer Care. For us this conference brought a great knowledge that will truly help us to improve solutions and get more professional to this growing market.

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  • Mediatel Data Receives 2017 Unified Communications Product of the Year Award

    2017

    Mediatel Data SRL Receives 2017 Unified Communications Product of the Year Award .

    It gives me great pleasure to honor Mediatel Data SRL as a 2017 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product,” said Rich Tehrani, CEO, TMC.
    “Our judges were very impressed with the ingenuity and excellence displayed by Mediatel Data SRL in their groundbreaking work.”

  • Mediatel Data SRL participated at the CCW Berlin 2017 in Germany

    21 February, Estrel Congress & Messe Center Berlin

    We are continuously developing and will never stop learning from our experiences!

    As part of our company culture, we decided to make a short visit to Contact Center World, 2017 edition, to make a sneak peak of this year trends and to identify new possible useful features for our clients.

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  • Strongest Romanian companies in 2015-2016

    2016

    Mediatel Data SRL has been certified as one of Strongest Romanian companies in 2015-2016.

    Eligibility for the certification requires the fulfilment of Creditinfo's strict quality standards, professional requirements and depht analysis.

    Mediatel Data SRL is amongst 4% of Romanian companies that meet these requirements.

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  • Mediatel Data won a 2016 Tech Culture Award from TMCnet

    2016

    Mediatel Data won a 2016 Tech Culture Award from TMCnet : "Our judges were very impressed with your application and questionnaire responses. It's clear that you are committed to providing the most progressive, positive work environment possible for your team. We are happy to reward you for that."

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  • Mediatel Data, double awarded in the 8th edition of Romanian Contact Center Awards

    18 March 2016 Bucharest/ROMANIA

    On the 8th edition of the Romanian Contact Center Awards, Mediatel Data was named "Best Technology Solution Provider" in the field of telephony, computer and also won the trophy "Best Partnership" together with partner Orange Romania.

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Solutions

Intelligent Automated Call Distribution

By assigning incoming calls to the right agent at the right time, thus minimizing customer waiting time, increasing customer experience and optimizing resources.

Audio & Video Recordings

Conversations can be recorded for later retrieval, for agents training or legal purposes.

Dynamic IVR

Delivering dynamic custom IVR's that can be deployed easily and quickly.

Preview Mode

In Preview Mode, the agent will view the customer information and manually initiate the outbound call.

Progressive Mode

In progressive mode the server will automatically dial customer phone numbers from the list provided by the supervisor.

Predictive Mode

Outbound communication using a predictive dialler is vital to companies that must optimize the use of their contact center resources.

CRM&Third party CRM Integration

Besides the possibilities to integrate with third party CRM like Oracle, SalesForce, Siebel, etc, there is a build in CRM module.

Workforce Management

Forecasting of workload and required staff, integration of employees into the scheduling process, management of working times and accounts, analysis and monitoring of the entire process.

Reports & Statistics

Detailed reports and statistics useful for monitoring activity to improve efficiency of organization and employees capabilities.

Real Time Monitoring

Custom alarms and real time parameters display allows supervisors to act proficiently.

TTS & Voice Recognition

Easily converting text into speech and translation of spoken words into text.

Our Awards