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Our solutions enables you to handle any type of inbound call instantaneously, integrating all scripting features with inbound calling.Read more
Our application allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.Read more
With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long-term business-to-business relationship.
Our modular, component-building applications based on the state-of-theart infrastructure, supporting all industry leading standards, represents a significant advancement in contact center services.Read more
Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
Mediatel Data was the Silver Sponsor of this 2017 edition at JW Marriot. We also presented one of our success solutions, developed in-house, “Workforce Management Module, Call Center HR optimization”.
We shared experiences and also learned from great people, about trends in Customer Care. For us this conference brought a great knowledge that will truly help us to improve solutions and get more professional to this growing market.
Mediatel Data SRL Receives 2017 Unified Communications Product of the Year Award .
“It gives me great pleasure to honor Mediatel Data SRL as a 2017 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product,” said Rich Tehrani, CEO, TMC.
“Our judges were very impressed with the ingenuity and excellence displayed by Mediatel Data SRL in their groundbreaking work.”
We are continuously developing and will never stop learning from our experiences!
As part of our company culture, we decided to make a short visit to Contact Center World, 2017 edition, to make a sneak peak of this year trends and to identify new possible useful features for our clients.
Mediatel Data SRL has been certified as one of Strongest Romanian companies in 2015-2016.
Eligibility for the certification requires the fulfilment of Creditinfo's strict quality standards, professional requirements and depht analysis.
Mediatel Data SRL is amongst 4% of Romanian companies that meet these requirements.
Mediatel Data won a 2016 Tech Culture Award from TMCnet : "Our judges were very impressed with your application and questionnaire responses. It's clear that you are committed to providing the most progressive, positive work environment possible for your team. We are happy to reward you for that."
On the 8th edition of the Romanian Contact Center Awards, Mediatel Data was named "Best Technology Solution Provider" in the field of telephony, computer and also won the trophy "Best Partnership" together with partner Orange Romania.
By assigning incoming calls to the right agent at the right time, thus minimizing customer waiting time, increasing customer experience and optimizing resources.
Conversations can be recorded for later retrieval, for agents training or legal purposes.
Delivering dynamic custom IVR's that can be deployed easily and quickly.
In Preview Mode, the agent will view the customer information and manually initiate the outbound call.
In progressive mode the server will automatically dial customer phone numbers from the list provided by the supervisor.
Outbound communication using a predictive dialler is vital to companies that must optimize the use of their contact center resources.
Besides the possibilities to integrate with third party CRM like Oracle, SalesForce, Siebel, etc, there is a build in CRM module.
Forecasting of workload and required staff, integration of employees into the scheduling process, management of working times and accounts, analysis and monitoring of the entire process.
Detailed reports and statistics useful for monitoring activity to improve efficiency of organization and employees capabilities.
Custom alarms and real time parameters display allows supervisors to act proficiently.
Easily converting text into speech and translation of spoken words into text.