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Media Call Center incorporates all the essential functionality required by today's leading contact centers, being a market-leader in terms of affordability, flexibility and features.
The server contains the telephony interfaces (Dialogic boards) and stores all the information about queues, campaigns, agents and telephony parameters in a database. The agents’ and supervisor’s computers are connected to the same network area (LAN) as the server - facilitating real-time data communication.
Voice communication is ensured by classic telephony lines, Voice over IP (VoIP) services or by a mixed architecture.