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The KPI Institute is a research institute specialized in performance management.
In Romania, The KPI Institute is present under The KPI Institute Romania, with over 12 years of activity and over 200 clients and partners with whom they have, applying the latest trends in this field.
We presented our Workforce Management Module in Customer Relations Management Conference, as being an important part to administrate KPI’s in any organization.
This conference and collaboration provide us valuable experience, with a great audience!
TeCOMM eCommerce Conference& Expo is the Premium eCommerce Event from Eastern Europe that took place between April 26-27th in Bucharest, at Radisson Blu Hotel.Our CEO, Dan Mazilu, shared his success tips in the Cross-Border Forum and also in the second day at the Debate Panel responded to public questions. We were pleased to hear that the eCommerce market has interest to use professional technology like we create.
Hope to share new success collaborations in this area soon.
Work your best, share your experience and you will amaze the world! #mediateldata
Our clients make us better every single day and engage us to develop professional solution for them, pushing our limits and success to new horizons!
We dedicate all our 3 awards to them.
Best Technology Solution Provider 2017
Best Partnership 2017 Mediatel Data - Orange Romania - Catena - Farmacia Inimii
Best Use of Technology for Telecom Sector 2017 Mediatel Data - RCS & RDS
Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights. It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
Mediatel Data was the Silver Sponsor of this 2017 edition at JW Marriot Bucharest. We also presented one of our success solutions, developed in-house, “Workforce Management Module, Call Center HR optimization”.
We shared experiences and also learned from great people, about trends in Customer Care. For us this conference brought a great knowledge that will truly help us to improve solutions and get more professional to this growing market.
About TMC : A global, integrated media company helping clients build communities in print, in person and online.
Our Mediatel Data Call Center, the winner product, employs state of art technology with the use of all industry leading standards and represents a significant advancement in contact center services. It’s IP-enabled infrastructure allows call center agents located anywhere in the world, to interact with voice or internet callers and with a simple touch, text also. This unified architecture provides a complete contact center solution in one simple package – including ACD, IVR, Predictive Dialing, Internet Collaboration, E-mail & Chat Management, Tickets & SMS, Video Call Recording, and CTI-like Integration.
Using the Mediatel Data products you can move quickly to benefit from up-to-date innovative business communications solutions that meet the evolving demands of the current, challenging, market needs.
“It gives me great pleasure to honor Mediatel Data SRL as a 2017 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product,” said Rich Tehrani, CEO, TMC.
“Our judges were very impressed with the ingenuity and excellence displayed by Mediatel Data SRL in their groundbreaking work.”
Our clients make us better every single day! We dedicate all our awards to them. Thank you!
We are continuously developing and will never stop learning from our experiences!
As part of our company culture, we decided to make a short visit to Contact Center World, 2017 edition, to make a sneak peek of this year trends and to identify new possible useful features for our clients.
Mediatel Data SRL has been certified as one of Strongest Romanian companies in 2015-2016.
Eligibility for the certification requires the fulfilment of Creditinfo's strict quality standards, professional requirements and depht analysis.
Mediatel Data SRL is amongst 4% of Romanian companies that meet these requirements.
Mediatel Data won a 2016 Tech Culture Award from TMCnet
"Our judges were very impressed with your application and questionnaire responses. It's clear that you are committed to providing the most progressive, positive work environment possible for your team. We are happy to reward you for that."
"Family focus, room for advancement, work with the latest technology, employee of the month awards, meetings at mountain lodges and more."
On the 8th edition of the Romanian Contact Center Awards, Mediatel Data was named "Best Technology Solution Provider" in the field of telephony, computer and also won the trophy "Best Partnership" together with partner Orange Romania.
"For 20 years, Mediatel Data develops strong and viable solutions for all fields, always seeking to develop lasting relationships with its customers. Mediatel Data applications built by specialists supports all telephony protocols are based on the latest generation technology and are in contact center news. The trophies won in the only competition in Romania dedicated contact center platform Mediatel is recognition of both technology and the way we build relationships with our partners." Said Dan Mazilu, Mediatel Data Owner.
Romanian Contact Center Awards 2016 judging benefited from a multidimensional , multicultural , bringing together 4 countries : Romania , Germany, Belgium and Canada. The event, organized by Arena Conference member Insiders Marketing Group, brings into the spotlight the most acclaimed specialists from local contact centers industry , an industry that serves thousands of customers worldwide .
Customer Care Conference & Expo is the most important East European event that addresses the customer care industry, with focus on strategic marketing insights.It provides an excellent opportunity to gain a broad overview regarding the customer care markets, from call centers and help desks to face to face contact possibilities with consumers.
Mediatel Data is the Official Sponsor of this event since the first edition, in 2006! A special booth where any participants could hands on the Mediatel Call/Contact Center system,and a dedicated speech with the latest technology implementations where key factors of the event.
MEDIATEL DATA presented the latest features and functionalities of the international award winning system MediaCallCenter (MCC) and the technnology in the Call & Contact Center at the International Plaza Stand in the Hall 2, booth A13/B15.
Mr Dan Mazilu, General Manager of MEDIATEL DATA held a presentation on February 24th with the main features of the MediaCallCenter (MCC).
The CCW Berlin 2016 is the Europe’s bigest event in the customer care industry and client service field.
The event is very representative of modern day technology and the new state of the art. It's the people introducing the new things.
Customer Care organized the first conference in the heart of Transylvania.
"It gives me great pleasure to honor the recipients of the 2015 Communications Solutions Product of the Year Award" said Rich Tehrani , CEO, TMC. "True leaders within their industries, these honorees represent the best-of-the-best products and solutions available on the market today."
Mediatel Data SRL sponsoring the 2015 Contact Center Award for the Big Call Center company WNS Global Services Romania
Mediatel Data SRL announced today that TMC, a global, integrated media company, has named MediaCallCenter as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine.
“We were very delighted to receive this award. It’s so exciting — especially for our team which worked so hard this year. It is a huge encouragement for us to continue surpassing our expectations and our clients’ requests” says Dan Mazilu, General Manager of Mediatel Data SRL Company
Dan Mazilu, Managing Partner, MEDIATEL DATA, also event's main sponsor, will hold a speech at Customer Care Conference held at JW Marriott Grand Hotel , Bucharest, ROMANIA.
Dan Mazilu, Managing Partner, MEDIATEL DATA will hold a speech at Partenering CE Expo held at Material Event Center, Budapest, HUNGARY.
p>"MEDIATEL DATA was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies.Media Call Center has demonstrated excellence as well as provided ROI for the companies that use it", said Rich Tehrani, CEO, TMC.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
The exhibition will be held in Budapest, on the interval 16-18 October, 2012. More info are available on www.budapestcalling.eu.
Mediatel Data will have a dedicated booth where will be exposed the award winning Call Center system, Media Call Center.A dedicated workshop session and technical speech will be provided at the event by the Mediatel Data specialists.Free invitation cards could be obtained upon request, please contact us!
MEDIATEL DATA announced today that TMC has named Media Call Center as a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.
The 2012 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.
"Technology is the key to the success of any contact center. This award program acknowledges the achievers in the advancement of contact center technology and distinguishes the best in the IP contact center technology," said Rich Tehrani, CEO, TMC.
"TMC is pleased to honour MEDIATEL DATA with an IP Contact Center Technology Pioneer Award for bringing superior, ground breaking technologies to market while providing high quality and advanced applications," continued Tehrani.
Mediatel Data SRL proudly announces that TMC, a global, integrated media company, has awarded Media Call Center the Customer Interaction Solutions Magazine's 2011 Product of the Year Award.
"Mediatel Data SRL was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Media Call Center has demonstrated excellence as well as provided ROI for the companies that use it." said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Mediatel Data SRL has earned its place with this distinguished honor."
Call Centre and Customer Management Expo will open its doors on Tuesday, October 11 to welcome thousands of visitors looking for the best products, solutions and education the industry of Call Centre has to offer.
Mediatel as a leader in the Call Center industry technology provider will wellcome you in the booth #C13.
ITEXPO is bringing together thousands of people from within telecom to gather with enterprises, SMBs, Service Providers and other end users to build their businesses and gain knowledge for the future at ITEXPO.
Mediatel, as worldwide presence is significantly increases, will be present at booth #204.
While at ITEXPO, be sure to visit us in booth # 204 to learn more about our products and services, on how you can leverage your customers interactions quality, increasing the profitability.
With nearly 1000 simultaneous seats, Credit Express group of companies becomes one of the major clients of Mediatel Data.
Credit Express chose the Call Center system from Mediatel Data for operational sites in Russia, Ukraine, Hungary, Serbia, Romania, Bulgaria and Croatia.
Seventh International Business Forum&Exhibition "Call Centers & CRM Kyiv 2011" is the central event in the field of IT communication, a meeting place for the Executor and the Customer, the place where potential customers can choose a proper call center or CRM system, to learn the difference between two service providers and get answers to all questions by listening to the reports and visiting the exhibition.
The most important East European event from the industry of call center and customer care that brings together leaders of leading companies from various spheres of business: telecommunications, banking, insurance, computing and software, consulting, manufacturing, pharmaceutics, logistics.
The greatest forum on sales and Customer Service in Poland, promoting ways of providing highly professional service during a single interaction with the Customer and acquiring detailed knowledge about Customer needs and demands.
As an official partner for Dialogic, Mediatel Data specialists participated at the Dialogic Connections Event in Budapest, as one of the panelist.There were presented the latest technology trends and research and Mediatel Data specialists answered the questions.
The Mediatel Data team attended the 21st edition of the Internet Telephony Conference & Expo - 'ITEXPO East 2010', Miami Beach Convention Center.The industry's best-attended event featured a three-days potpourri of top-notch conference sessions and panel discussions, in-depth training courses and exhibitions. Business Communications Delivery Options, Hosted IP Telephony, Unified Customer Communications, Web Conferencing and Collaboration, VoIP and HD Voice were some the ITExpo agenda's main topics
Mediatel Data has moved to a new headquarters location. The company's new office, located in 94th Turda Street, Bucharest 1, Romania, provides the infrastructure and space aimed to support both the present needs and the future business growth.
Mediatel Data attended The 5th Call Center and Customer Care Conference & Expo 2009, the main East European's event in the field of customer care that brings together leaders of leading companies from various spheres of business: telecommunications, banking, insurance, computing and software, consulting, manufacturing, pharmaceutics, logistics.
Mediatel Data was invited to the Dialogic's annual Partner Conference "The ONE Event 2008", San Diego, California - the Dialogic's paramount convention for sharing the company's future vision and strategies, networking with worldwide partners and product specialists and showcasing emerging technologies that can shape the future of communications. The event's agenda included meetings with Dialogic's executives, partners and Dialogic experts, seminars on Dialogic product plans, regional and worldwide market trends, insights on latest features and functionality of Dialogic IP, HMP, Gateway and Signaling products.
Mediatel Data participated at the 4th edition of the Call Center and Customer Care Conference and Expo, the most important forum dedicated exclusively to professionals from the Romanian Call Center market.
Mediatel Data implemented VoIP solutions based on Dialogic®'s emerging Host Media Processing (HMP) architecture - providing a digital network interface ready for use with virtually any configuration of host-based media resources
Mediatel Data attended the "Dialogic® ONE Event 2007 for Middle Europe" - a conference designed to address both regional and global strategies and help your business succeed.
Mediatel Data was present at the 3-th edition of conference "Complete Call Center Solutions" organized every year by FINMEDIA.
Mediatel Data is now an ISO 9001:2000 Certified Company