Outbound Solutions

Media Call Center application allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.

This software uses several approaches to predictive dialing, like power, predictive clerical and IVR dialing algorithms. Also, the application supports preview dialing (using CRM) and progressive dialing.

The dialing modes supported by Mediatel Call Center application are as follows:

  • Preview Mode
  • Progressive Mode
  • Predictive Mode