Vocal Interactions
  • Incoming and outgoing calls
  • Predictive Dialing
  • Manual, Preview & Power dialing
  • Automatic Call Distribution
  • Conference, Whispering and Listen Only
  • Call Back
  • Pre-call recorded messages
  • Identifies voice mails
  • Night messages
  • IVR - pre-call, in the middle of the call, post-call
  • IVR API (DTMF, ERP, CRM)
  • Personal or impersonal call distribution
  • Voice and video recordings
  • Unlimited calls stocking (as your space allows)
  • Listen and export recordings with just a click
  • VoIP
  • SIP Connection
  • PBX Integration
  • SQL and Oracle databases supported
  • WEB Integration
  • CTI Integration
  • Scripting & Routing
  • PCI Compliant Certification
  • Integrations with other apps and systems
  • Cripted data
  • Personalized interfaces and functions
  • Unlimited users with different rights
  • Supervisor users are free of charge - unlimited
  • Monitoring and SLA included
  • Historical reports and live monitoring
  • Wallboards
  • Screen pop-ups
  • Alarms & Notifications
  • CRM
  • Mini CRM – Agents Mini Wallboard
  • Internal messenger/ chat
  • Automatic Survey
  • Appointment module
  • Missed Calls Tool
  • Quality Control Management
  • Work from home/ remote supported
  • Free updated includes
Non-vocal Interactions
  • Live Chat
  • SMS
  • Email
  • Ticketing
  • Social Media integration
  • Personalized interfaces and functions
  • IMAP, POP3, Exchange
  • SQL and Oracle databases supported
  • WEB Integration
  • Cripted data
  • Unlimited users with different rights
  • Supervisor users are free of charge - unlimited
  • Unlimited emails/ ticketis/ chat sessions stocking (as your space allows)
  • Content based distribution & prioritization
  • Skills distribution
  • Reports
  • Monitoring and SLA included
  • Autoreply
  • Templates included
  • Personalized signatures
  • Attachments
  • Free updated includes
  • Alarms & Notifications
  • Screen pop-ups
  • Spam filters
  • Bulk emails allowed
  • Survey via email
  • Work from home/ remote supported
  • Free updated includes

Data Management

Import-export from excel and snapshots

Script management

User rights management

Quality management

Workforce management

Starting from 1 to 1000 agents!

Starting from one call to billions!

Increase the resources with just one click!




Feel free to contact us!
Our accountants are at your disposal!




Extra modules

Mobile Application

Workforce Management

Hosting on Cloud or
Dedicated Server

Windows &
Linux

24/ 7
support hours

Dedicated
support team

Phone & Email
support

Unlimited requests
accordingly to your package

Dedicated
development team

Choose your own style :
omnichannel, multichannel or cross-channel.

NEW

MCC PHONE PAY




Allows and secures online transactions using DTMF (dual-tone multi frequency or dial tone). The agent does not intervene in such transactions.

Pay safely and secure with your bank card, via phone, without any additional application.

Read more
NEW

Self-Service IVR




Allows and secures the indexes transmitted via phone (call or IVR). You can interrogate financial accounts, invoices or you can deliver directly via IVR indexes for utilities and not only.

Read more
Mediatel Data

94 Turda St., Bldg. 29B Bucharest 011332 Romania

+40 21 233 45 33/ +40 722 744 417

support@dialogic.ro