email

OUR SOLUTIONS

Reports & Monitoring

Updating while you watch, instant assessment of your campaign provides you a distinct competitive advantage. Real-time monitoring and graphic reports keep you abreast of contact center activity.

Reports

The application has reporting functionalities for both inbound and outbound calls with over 147 predefined reports and two report generators for building custom reports.

The application supports unlimited connections in the reporting module. Every supervisor can define his/her own reports or save templates of reports with predefined values.

All the reports can be exported in .xls, .txt, .csv, .htm, .html formats.

Real-Time Monitoring

Updating while you watch, instant assessment of your campaign provides you a distinct competitive advantage. Graphic reports keep you abreast of contact center activity.

With Monitoring you can set alarms on key business metrics like: average conversation time, average wrap-up time, no of inbound calls, number of outbound calls, pause duration, login time and many more.

All the real-time reports can be se as historical reports or can be exported in common formats.