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OUR SERVICES

Support

As a leading IVR vendor, Mediatel Data understands the need to protect your investment through long term technical support that is accessible, responsive, and effective. To provide you with this long term technical support and investment protection, Mediatel Data provides several Customer Service Support references.

A comprehensive User’s Manual is included with each system, which covers each module in depth. The User’s Manual includes a “Quick Start Reference Guide” and an indexed step-by-step “How Do I…” section for reference by the administrators. Mediatel Data Customer Service and Support gives you the confidence you need to operate your call center or phone services effectively and efficiently, 24-hours-a-day, 7-days-a-week, 365-days-a-year. Our three-tiered support program (standard, extended hours and on-site service) will meet the most demanding needs. Our priority is caring for you and providing you with the information and support you need to make informed business decisions. We are dedicated to making your business a success.

MEDIATEL doesn't just "handle" requests, we provide solutions. When you contact Mediatel Data Customer Support Desk, we log your request and track it to completion in our own help desk software. The Mediatel Data Customer Support Representative will personally ensure your request is processed efficiently and your problem is resolved to your satisfaction.

Mediatel Data is committed to giving each of our customers individual and customized service from the point-of-sale with a superior product to long after the sale with superior customer service.