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Mediatel Data provides a full range of education and training solutions to call center and telecomm professionals. Students can choose from different traditional instructor-led courses.
The continually growing complexity of the communications industry requires specialized services and product training. Mediatel Data understands the importance of training to you, our customers, and has acquired a wide array of communications industry educators with specific areas of expertise.
Quality instruction, along with classrooms using state-of-the-art equipment, assure you will receive professional hands-on training that successfully transfers the knowledge and skill sets you need to effectively use our products and solutions.
Our training and consulting services cover all aspects of call center and communication services management, including site selection and design, workforce planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning.