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Workforce management is an institutional process through which Human Resources planning is integrated with an organization’s strategic plan.
The process includes all the activities needed to maintain a productive workforce, such as:
As workforce management has developed from a traditional approach of staff scheduling to improve time management, it has become more integrated and demand-oriented to optimize the scheduling of staff.
The WFM module is a client-server application used as a help tool for MCC modules. The server component is integrated in MCC server module, client module is integrated in both Supervisor and Agent applications.